GENERAL TERMS AND CONDITIONS
- 1.Field of application
- 2.Order procedure, contract, volume
- 3.Prices and shipping feed
- 6.Withdrawal right
- 7.Guarantee and responsibility
- 8.Paiement conditions
- 9.Protection of digital data
- 10.Intellectual property
- 13.Client’s agreement
- 14.Printable version of the General Terms
1.Field of application
These General Terms and Conditions enforce without restriction nor reserve between: the BERDOUES PARFUMS ET COSMETIQUES company, S.A.S located 131 route de Toulouse – BP 10006 – 31270 CUGNAUX, registered in France at Toulouse RCS, n°400866273, named as “BERDOUES PARFUMS ET COSMETIQUES”
Any customer willing to purchase the products offered by BERDOUES PARFUMS ET COSMETIQUES on the website of the online shop www.berdoues.com, named as “the customer”.
The General Terms and Conditions enforce with exclusion from any other condition, especially those practical for selling in other distribution channel of distribution and commercialization.
The products offered are subject to availability. BERDOUES PARFUMS ET COSMETIQUES provide the information about the availability of the products at the confirmation of the order.
Any modification of these General Terms and Conditions are opposable to the users of the website since they are uploaded, and shall not enforce to previously concluded transactions.
The validation of the order by the Customer should be considered as unreserved acceptance of these General Terms and Conditions.
2.Order procedure, contract, volume
BERDOUES PARFUMS ET COSMETIQUES offers to his customers perfumery items. The customer accesses to the whole details of the product by clicking on the products or the articles links. When the customer selects the wanted number of items and clicks “ADD TO CART”, the item is placed in a virtual cart.
When he clicks on “my cart” in the online shop, on the right at the top of the screen, the customer accesses to a recap and can check at any time which items are in his virtual cart and proceed to modifications if necessary.
If the customer wishes to finish his shopping, he can proceed to payment by clicking on “confirm order”. Customers already registered can enter the email address they fill in at the inscription so the saved informations will automatically be used to proceed the order. The customer can also sign in as a new customer and create a new account, or continue his shopping without using an account. In this case, the customer has to enter the information related to the billing and delivery address.
When he clicks on “continue to delivery”, the customer accesses to the choice of delivery options. The customer has on a visual on the right of the screen the details of his order with the price (including taxes) and informations about the service and delivery fees. When he clicks on “proceed to payment”, the customer enters the information of payment and confirms or precise the billing address.
When clicking on “Complete the order”, the customer is shown the whole informations he previously entered and the details of his order.
The order is achieved when the customer clicks on “Proceed order”. A confirmation email is sent.
The customer makes a solid offer for a sell contract as soon as he completes the process of ordering while clicking on the “Proceed order” button. The customer automatically receives an acknowledgment of receipt by email (order confirmation). This order confirmation is not yet an acceptation of the offer. The contract with BERDOUES PARFUMS ET COSMETIQUES is concluded only when BERDOUES PARFUMS ET COSMETIQUES ships the product ordered to the customer and confirm the shipping by email.
BERDOUES PARFUMS ET COSMETIQUES reserves the right to refuse any order for reasonable motives; especially in cases when the volume ordered are abnormally important or unusual for one customer.
3.Prices and shipping fees
The products are offered at the prices in force indicated on the website at the registration of the order by BERDOUES PARFUMS ET COSMETIQUES. The prices are given in euros (€) and include the current legal fees.
Shipping fees : click here to see all delivery fees informations.
The delivery is processed after payment confirmation from the bank of BERDOUES PARFUMS ET COSMETIQUES.
BERDOUES PARFUMS ET COSMETIQUES is committed to deliver the products ordered by the customer within (…) working days. However, this time is provided as a guide, and shall not open to any damages, restraint nor cancellation of the order by the customer.
The products are delivered to the address mentioned by the customer on the order form. The Customer shall make sure of the accuracy. Any parcel returned to BERDOUES PARFUMS ET COSMETIQUES because of an incorrect or incomplete address will be returned at the customer’s cost.
If the parcel is damaged, torn, open, at the delivery, the Customer shall check the products. If any product is damaged or missing, the Customer shall imperatively refuse the parcel, and mention on the delivery note as handwritten reservations with his signature any issue with the delivery (damage, missing or broken product, open parcel…). This verification is considered as done as soon as the Customer, or anyone authorized by him, signed the delivery note. The Customer shall then confirm by recorded letter these reservations to the transporter within two working days following the reception of the parcel and send a electronic copy of this letter to BERDOUES PARFUMS ET COSMETIQUES at firstname.lastname@example.org.
5.Transfer of property/risk
A receipt is made by BERDOUES PARFUMS ET COSMETIQUES and the correlative transfer of loss and damage risk will be effective at the validation of the order by BERDOUES PARFUMS ET COSMETIQUES, materializing the agreement on the products and price, regardless of the dates for payment and delivery.
The products travel at the risk of the Costumer who will be able to send any claim to the transporter in case of damage, according to the legal conditions enforced.
The Customer has a withdrawal period of fourteen workings days from the day after he comes into possession of the products, to return them back to BERDOUES PARFUMS ET COSMETIQUES for exchange or refund, on condition that they will be returned in their original packing, in perfect condition, at the address:
BERDOUES PARFUMS ET COSMETIQUES – 131 route de Toulouse – BP 10006 – 31270 CUGNAUX. Any damaged, dirty or incomplete article will not be taken back.
The fees for the return will be charged over the Customer only. In case of an exchange, the reshipment will be at the charges of the customer. The products must be returned with the receipt and a withdrawal form as follows:
In case of a refund, the customer shall add his bank account details, so that BERDOUES PARFUMS ET COSMETIQUES make the refund by transfer within fourteen days.
7.Guarantee and responsibility
The products provided by BERDOUES PARFUMS ET COSMETIQUES, according to the legal provisions, get a legal guarantee of compliance and legal guarantee against latent defect from a material, conception or fabrication defect that would affect the products and make them unsuitable for use.
Any guarantee is excluded in case of wrong use, negligence, lack of maintenance from the Customer, just as in case of normal wear of the product, accident or force majeure, and the guarantee from BERDOUES PARFUMS ET COSMETIQUES is limited to the replacement or refund of the non-compliant or defected products.
The Customer has a period of fourteen working days starting from the day after he comes into possession of the products to express, by email at email@example.com, any reservation or reclaim for non-compliance or apparent defect on the delivered products, with all the pertaining proofs. After this period and in the absence of these formalities, the products will be considered consistent and free from any defect, and no reclaim should be reasonably accepted by BERDOUES PARFUMS ET COSMETIQUES.
BERDOUES PARFUMS ET COSMETIQUES will replace as soon as possible and at his own expense the delivered products whose apparent vices or fabrication defects have been duly proved by the customer and validated by our Quality department.
The pictures and illustrations of the website do not have any contractual validity and shall not engage the responsibility of BERDOUES PARFUMS ET COSMETIQUES.
BERDOUES PARFUMS ET COSMETIQUES will not be considered as responsible or deficient for any delay or breach resulting from a case of force majeure as recognized by the French case law.
The price is payable cash, in full the day the order is placed by the Customer through one of the offered method of payment. The amount is debited on the shipment day.
9.Protection des données informatiques
The content of the website is the property of BERDOUES PARFUMS ET COSMETIQUES, is protected by the French, and international laws related to intellectual property. Any duplication of the content, in totality or partly, by any person, Customer, User or visitor of the website, is strictly prohibited and can constitute a forgery.
11.Practical right – language
By express agreement between the parties, these General Terms and Conditions are ruled and subject to the French law, except from the Vienna Convention provisions. It is so for the (règle de fond comme pour les règles de forme).These General Terms and Conditions are enacted in French language. If they come to be translated into other languages, the French text is the only one which shall be valid in case of a dispute.
In case of a dispute or complaint, the customer will address BERDOUES PARFUMS ET COSMETIQUES before anything else to come to a solution amicably.
All the disputes that these General Terms and Conditions could produce between the Customer and BERDOUES PARFUMS ET COSMETIQUES will be submitted to the courts of Toulouse.
By ordering on BERDOUES PARFUMS ET COSMETIQUES website, the customer expressly recognize his full agreement and acceptance of these General Terms and Conditions. In particular, he renounces to invoke any contradictory document, which would be unenforceable to BERDOUES PARFUMS ET COSMETIQUES.